Effective January 17, 2025 we have retained Cariend, a medical records custodian, to manage the medical records from our recent facility closure for the next 18 years. Cariend has also been the medical records Custodian for Bravecare’s North Carolina facility, which closed in 2022. Cariend is not a medical provider and does not handle billing, medications, or referrals for the closed practice.

Requestors should be prepared to complete the Records Release Authorization Form and provide a copy of government-issued photo ID, as required by HIPAA. The fastest way to process requests for copies of medical records is to visit Cariend’s website and follow the instructions posted here: https://www.cariend.com/request-records/

If you do not have access to a computer or internet, Cariend can be reached by phone at 404-991-7080 – please note the HIPAA laws do not allow medical records to be released based on a phone or email request.

If you prefer to mail your completed Authorization Form and Government-issued Photo ID:
Cariend ROI
PO Box 1866
Thomasville, GA 31799-1866

If you have questions about the process, Cariend can also be contacted via email at Request@Cariend.com however, you should not send sensitive personal information or request documents through email.